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A refined support experience, designed to assist you quickly and efficiently.
Frequently Asked Questions
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over £100. Orders below this amount are subject to a flat shipping fee of £5.99.
Do you ship outside the UK?
Currently, we only ship within the United Kingdom. We hope to expand internationally in the future, so keep an eye on our website for updates.
Can I cancel or change my order?
We process orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. If your order has not yet been dispatched, we will do our best to accommodate your request. Once dispatched, we are unable to cancel or amend the order.
What if my item arrives damaged?
We’re sorry to hear that! If your item arrives damaged, please take photos of the damage and contact us within 48 hours of delivery at contact@electrily.co.uk. We will arrange a replacement or refund as quickly as possible.
Do products come with a warranty?
Yes, all of our products come with a 12-month manufacturer’s warranty as standard. Some products may carry an extended warranty — please check the individual product listing for details. The warranty covers manufacturing defects but does not cover damage caused by misuse or accidents.
What is your returns policy?
We offer a 14-day returns policy in line with the UK Consumer Contracts Regulations. If you are not satisfied with your purchase, you can return it within 14 days of receiving it, provided it is unused and in its original packaging. Please contact us at contact@electrily.co.uk to initiate a return.
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Questions? We’ve got answers. Send us a message and our team will get back to you shortly.”